For Buyer Protection - packages are shipped to the billing address only, unless other address is buyer verifiable.
All purchases made with
different shipping and billing addresses go through additional Fraud Protection procedures: If your second or alternative address is not verifiable, you must complete a
Preferred Address Shipping Authorization form, this process is free of charge. If you do not wish to complete the shipping authorization form, we will verify your second address through Google Checkout, there is a cost of $25 to you, which includes re-routing of your package.
PROCESSING TIME: Regular processing of your new order will begin on the next business day if ordered after 3:00 p.m. Orders are not processed on Saturday or Sunday. Regular processing is usually completed within 48 hours, depending on your method of payment. Your selected shipping method shall be implemented (ex: Domestic Ground, Canada, International, Express) after regular processing. Additionally, because of high demand specific items are marked with its processing/availability terms.
DOMESTIC SHIPPING: Products are shipped DOMESTIC in confidential packaging. The current domestic carriers are Federal Express (FedEx), and United States Postal Service (USPS). We reserve the right to use any other shipping or freight carrier.
Federal Express does not deliver to APO/FPO or PO Boxes. All deliveries to these destinations will arrive via: USPS. Delivery times are not guaranteed for APO/FPO.
Packages over $200.00 require signature confirmation. Other packages may require signature confirmation if there has been a delay in payment processing due to multiple addressess, or different shipping and billing address information. We reserve the right to require signature confirmation for any package sent from our warehouses.
INTERNATIONAL SHIPPING: Products are shipped INTERNATIONAL in confidential packaging. The current international carriers are DHL, and United States Postal Service (USPS). We reserve the right to use any other shipping or freight carrier. International shipping fees are paid by the buyer and includes port taxes.
LOST/DAMAGED PACKAGES: If a package is undeliverable/returned to Seller because of an invalid/incorrect address (supplied by the Buyer) it will be the Buyers responsibility to pay to have the items re-shipped.
All shipments are insured by the Seller. If your shipment is lost/damaged in transit (by the Carrier). You must
Shipment Lost / Damaged Form . When we receive the completed form, a claim will be made with the Carrier, and upon approval the products will be redistributed.
SATURDAY DELIVERY: Packages are routinely shipped and delivered on business days, and may be delivered on Saturday.
TRACKING YOUR PACKAGE: After your package has left our warehouse, it may take the Shipping Carrier up to 48 hours or longer to register your tracking information in their system. Your products may already be in transit before they can be traced by the carrier.
If you have any questions about your order please
Contact Us.